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Shipping & Returns

Free Shipping Policy

Once the order is placed, we will begin processing and notice our staff to make arrangement of the order. We will upload the tracking number once the item is shipped out, and normally it takes 3-7days to reach your door after the complete of shipment. All the orders that our customers receive are in original package. We provide world-wide free shipping. All the buyers do not need to pay any extra fees like the tax as we send the items in the name of gift. 
Shipping is made via EMS/USPS Express.
Shipping charges per piece of parka are as follows: Free Shipping.
In some instances, there may be a customs charge applied to your package (very rare). This is the buyer's responsibility.
For delivery, we use EMS for delivery. We will provide you with tracking number immediately upon shipment track website:http://www.ems.com.cn/english-main.jsp.
You can mix any items from our store together!

Shipping Fees Note

Items are processed and shipped Monday-Friday excluding holidays.
Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. 
They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive.
Customers are entirely responsible for ensuring the receipt of the package, and CONFIG_STORE_DOMAIN will not be responsible for returned orders due in part by customer negligence.

Return Policy

If you are not satisfied with our product,you must contact us within a week.All items sent back to us must be in original condition i.e.not worn,altered or washed,with all tags attached. Or merchandise will be returned to sender.

Guideline

1. A return Authorization must be obtained from customer service specialist. Or the returned package will be returned to you.

2. Please indicate reason for return to get the return authorization and return-to address.

3. Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reason for return.

Exchanges Policy

Exchange requests must be made within 7 days of order receipt for merchandise. Specify the exchange item and the new color or size in your email to the customer service. Items must be in original condition and unworn to be accepted as a return. Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

Note:

¡¤ Postage is not refundable.

¡¤ 20% handling fee will be deducted from the refund.

¡¤ If the items are Non-quality Problems, customers need to add 20% postage for exchange delivery fees.

¡¤ Return may takes one to two weeks to process and at least one billing cycle for the credit to appear on your account.

¡¤ To contact customer service for questions to obtain Return Authorization, please email us.

¡¤ Packing ® Sending Your Return

¡¤ Repack your unworn item in the original packaging.

¡¤ Include a reason code on the packing slip for each item you wish to return.

¡¤ Include the packing slip in the shipment, and keep a copy for your records.

¡¤ Fill out your return address information on the label, affix it to your package, and drop it off at your nearest post office. Unfortunately, We can not be responsible for packages lost in transit.

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